Service & Support

Service & SupportCardLogic prides itself on the level of service & support that we offer. We have full trained engineers by the worlds leading manufacturers; we are able to offer telephone support, on site call outs, in house servicing and hold a large stock of spares. This allows Card Logic to keep repair time to a minimum and ensure very short lead times on repairs.

Telephone Support

If you have a problem or need guidance, our technical support staff are always here to help you. Our experienced IT support staff have a thorough knowledge of all software and hardware supplied by CardLogic. Our hotline support desk is open 9:30 am to 1 pm and 2 pm to 5:30 pm, Monday to Friday.

Card Printer Repairs

You can rely on our fully trained engineers to solve any technical problems you may encounter with your plastic card printer. Our close ties with the manufacturers ensure that we are always up-to-date with the latest developments such as drivers and firmware updates

Installation & Training

Many clients prefer our engineers to set up the system. We can resolve problems immediately and have you up and running with a fully functioning system. Installation & Training is carried out on site and normally only takes a few hours depending on the solution.

On-site Maintenance Contracts

Card Logic also offer on site annual service contracts. This service gives you the client the added security that should you encounter any issues an engineer can be on site to solve any issues that arise. Also included in our service contract is an on site service which will be carried out by one of our trained engineers.

Swap out Units

Depending on the type of service contract, Card Logic can also offer hot swap units. This is where a printer can be shipped to you while your printer is being repaired which allows for minimum down time for you the client and allows you to continue printing; this service is specially designed for critical printing applications.

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