Terms and conditions
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods.
We are: CardLogic Ltd.
Our address is: Kilkenny Commercial Centre, Sion Road, Kilkenny, Ireland
You are: a visitor to Our Website / our customer
What is this Document?
This document (the “conditions”) forms part of an agreement between CardLogic & you, the customer.
The agreement is a binding document & customers should ensure that they understand it.
We need to have an agreed written record of what we are supplying to ensure that no mistakes are made. Consequently we will not normally seek to make or agree variations to the agreement orally & will seek to ensure that changes are documented in writing.
Our agreement is intended to comply with all of your statutory rights as a consumer. However, in the event that any uncertainty arises your statutory rights as a consumer will take priority over the agreement.
Definitions
“Carrier” means any person or business contracted by us to carry Goods from us to you.
“Consumer” means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.
“Content” means any content in any form published on Our Website by us or any third party with our consent.
“Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website” means any website of ours, and includes all web pages controlled by us.
“Post” means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly.
Customer – legal entity or person who buys or agrees to buy Products &/or Services from CardLogic.
ISV/IT Reseller “Independent software vendor/IT Reseller” – legal entity or person who buys or agrees to buy Products &/or Services from CardLogic for recognised third party use.
Conditions – this document.
CardLogic – the company identified in your invoice.
Description – a document forming part of the agreement which describes a product or service that customer’s may purchase from CardLogic.
Indemnify – promise to be responsible for another’s loss, damage, liability or penalty including promise to compensate for any loss, damage, liability or penalty which occurs.
Order – request by customer to purchase product or services from CardLogic.
Order Confirmation – written acceptance by CardLogic of customer’s order.
Price – the total charge for products &/or services payable by customer to CardLogic.
Products – an individual good (including software) as described in any current document published by CardLogic physically &/or on its internet site (www.cardlogic.ie), or in any order confirmation & which customer buys or agrees to buy from CardLogic.
Services – service & support carried out by or for CardLogic in accordance with the service offering.
Service Offering(s) – the service options offered by CardLogic as described in any current document published by CardLogic physically &/or on its internet site (www.cardlogic.ie), or in any order confirmation.
Software – computer operating systems, middleware, applications or other software that is owned by, or licensed by, CardLogic.
Third Party Products – products not manufactured, assembled or authored by CardLogic that CardLogic sells.
Third Party Software – computer operating systems, middleware, applications or other software from a third party editor or licensor.
Interpretation
In this agreement unless the context otherwise requires:
A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
These terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
In this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
The headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
Our contract with you
This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
Quotations/Orders and Changes
CardLogic quotations are valid only if in writing & for 7 days after the quotation date, unless otherwise stated in the quotation.
All orders for products &/or services shall be regarded as an offer by customer to purchase products &/or services under the terms of this agreement.
CardLogic accepts customer’s offer to purchase under this agreement & makes a binding agreement by issuing an order confirmation. Order confirmation is binding except, in the case of consumers only, where there is a discrepancy between order confirmation and what consumer ordered and where discrepancy is unacceptable to the consumer. It is recommended that customer review the order confirmation & notify CardLogic within a reasonable period of time of any discrepancies that are noticed.
CardLogic reserves the right to make changes to ordered specifications but will identify any such changes in the order confirmation. CardLogic guarantees that any such changed products will offer at least equivalent functionality and performance. CardLogic will not make any significant variations to products or services without customer’s prior agreement &, except as provided for above, will deliver product in accordance with the order confirmation.
Price and Payment
The price that customers have to pay will be shown on CardLogic’s invoices.
If agreed in advance in writing, Business / ISV/IT Reseller Users are required to pay within 30 days of the date of invoice. CardLogic may suspend delivery of product or service until full payment is received. If full payment is not received CardLogic will be entitled to charge interest on the amount outstanding at the rate of 3% per annum on invoiced amount. If CardLogic must recover the outstanding payment &/or product, recovery costs are to be paid by Business / SP/IT Reseller User.
For orders to be delivered in instalments over a period of time, CardLogic may adjust prices due to changes to exchange rates, duties, and insurance, freight, handling & purchase costs.
Delivery
The delivery date specified is an estimate.
The place of delivery is as stated as on the Invoice which must be provided by the customer at time of order.
For practical reasons, products may be delivered by instalments, which shall be communicated to customer.
If the estimated delivery date cannot be met and the revised delivery date will exceed 30 days from the original date of order then customer will be contacted & advised of a proposed new date for delivery. If customer refuses the revised delivery date and delivery is not made within 30 days from the original date of order or prior to the specifically agreed delivery date if applicable, then customer may cancel the order without charge.
Passing of Ownership & Risk
Ownership of products passes to customer on the later of receipt by CardLogic of full payment or delivery to customer of product. CardLogic may recover any products supplied at any time prior to ownership passing if customer is in breach of these conditions.
Risk meaning: a: A duty to take reasonable care of Product received and b: responsibility for damage caused to or by use, handling or storage of the product, passes to customer on delivery of products to customer or to their representative.
Acceptance of Products on Delivery, “Cooling Off” & rights of return and cancellation
Customer should notify CardLogic promptly: following delivery of any missing, incorrectly delivered incorrect specification or otherwise not as ordered products or products which are either in damaged packaging or are visibly damaged; following discovery of any non-visible damage or defect in product supplied.
Where product can be returned to CardLogic by customer under the terms of this agreement, it should be made available for collection at a time which is mutually convenient insofar as possible. Customers should act reasonably in complying with a request by CardLogic to collect product at a particular time.
Notwithstanding anything herein to the contrary, business users may only reject product for material non-conformity with the product description by providing written notice to CardLogic within 7 days after delivery or otherwise shall be deemed to have accepted the products.
Gaurantee on printed cards
CardLogic Ltd. Gives a guarantee on printed cards including cards printed with barcodes and Mag-stripes with a guarantee of 1 year from Invoice date. Should the goods be found faulty within this period the cards can be returned to CardLogic for repair or replacement.
CardLogic Ltd. Is based at Kilkenny Commercial Centre, Sion Road, Kilkenny Ireland R95 A58R.
Should an issue arise an email is to be sent to sales@cardlogic.ie confirming the fault with your cards, Invoice number and contact details. Cardlogic will then be in contact with you about your issue
Should the cards be found faulty and is not a fault of use or damage to the cards, they will be replaced or repaired once they have been purchased within 1 year of the Invoice date.
Any items to be returned to CardLogic under guarantee need to be returned at the buyers expense.
Statutory Rights, Warranties, Repairs, Replacements & Provision of Services
CardLogic will fulfil its legal obligations to repair &/or replace products. These obligations are dependent upon proper use of products & do not cover any parts of products which have been modified or repaired without CardLogic’s prior written consent. CardLogic may ask third party servicing agents to fulfil CardLogic and/or licensor’s legal obligations relating to the supply of that licensor’s hardware and software.
CardLogic’s obligations do not apply to the consumable components of consumable items (such as toner in printer cartridges) or if a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to product by customer where this software or hardware has not been supplied by CardLogic, an accident, hazard, humidity control, electrical stress or other environmental conditions not commonly found in a safe working environment.
Parts not critical to product function, including but not limited to hinges, doors, cosmetic features, and frames, are not serviced &/or repaired.
CardLogic’s obligations under its service offerings are as stated in the descriptions for those service offerings. CardLogic will use all reasonable endeavours to meet response times estimated in the service offerings, but actual timings may vary depending, among other factors, on the remoteness or accessibility of customer’s location, weather conditions & availability of components. CardLogic will comply with all other terms of its service offerings. Notwithstanding the above, the following are excluded from service unless stated otherwise in the service offering: local working hours, relocation, removal of non-CardLogic supplied hardware or software, preventative maintenance, repairs to products that are functioning within industry standards including without limitation defective pixels on monitors, transfer of data or Software and viruses. Customer is responsible for removal of non-CardLogic supplied products.
CardLogic does not provide CardLogic service offerings for third party manufactured software or products but will pass to customers, to the extent that it is permitted to do so, the benefit of any warranty or guarantee given by the manufacturer or supplier of third party products.
Service may be provided via telephone (at the normal national rate) or internet where appropriate. Additional optional value added services may be offered using premium rated services. Any such services will be clearly identified & will be provided in compliance with relevant regulations and codes applying to provision and use of premium rated services. Telephone calls may be recorded for training purposes. Customer must provide CardLogic with all reasonable courtesy, information & cooperation to enable CardLogic to deliver the services & shall be responsible for all telephone & postal charges in contacting CardLogic.
CardLogic makes repairs as required at law &, if applicable, under service offerings by using components which are new or equivalent to new in accordance with industry standards and practice. Products will be repaired using parts which will work for the balance of the statutory entitlement period and/or the service offering period relating to the product into which they are installed. If the part is installed into a product for which this statutory entitlement period and/or the service offering period (as applicable) has less than 90 days to run at the date of installation then the part itself will continue to work for at least 90 days after the date upon which it was installed.
CardLogic owns any product or parts that are removed during repair. CardLogic may require customer to return removed parts to CardLogic for reconditioning, analysis or for environmental reasons.
If customer does not return removed parts CardLogic then may charge a fee of which customer will be informed prior to charge. The fee will reflect the cost incurred by CardLogic in retrieving the part(s), &/or the cost of procuring another component to recondition &/or arising from failure to comply with environmental obligations as a result of the customer’s failure to return the Product or part.
The charge referred to in points 8 and 9 above will not apply to consumers returning defective parts which have been replaced in accordance with statutory rights.
Products, software & services sold will correspond to their description (except as stated in “Point 4, Quotations/Orders and Changes” above).
Business users must satisfy themselves as to the suitability of the description for their needs. CardLogic does not warrant fitness for any particular purpose. Fitness for use in any particular manner or environment must be agreed in writing with CardLogic prior to purchase.
Business users are not automatically entitled to repair or replacement other than as described in a service description or as otherwise agreed by CardLogic. CardLogic shall have no liability or obligation for defects in products or failure to remedy defects except as expressly provided under this agreement.
Except as expressly provided herein, no warranty, express or implied, as to the condition, quality, performance, merchantability, or durability of products is given or assumed by CardLogic & all such warranties are hereby excluded.
Frustration/Circumstances beyond the Parties’ control (“Force Majeure”) Consumers:
Neither party is responsible for non-performance in case of circumstances beyond its reasonable control (“Force Majeure”) including without limitation, strikes by non CardLogic employees, terrorist acts, war, exchange fluctuations, governmental or regulatory actions, natural disasters, severe weather, unforeseeable transport or production problems affecting companies that supply CardLogic.
If a Force Majeure event occurs & CardLogic cannot deliver within the period set out in the order confirmation, CardLogic will act in Point accordance with the terms of “Point 4 Delivery” above.
If the Force Majeure event lasts longer than 60 days then CardLogic shall have the right to terminate the agreement by providing notice in writing to customer. No compensation to Consumer will then be due in these circumstances.
Liability
CardLogic accepts liability for any loss or damage to private property, death or personal injury caused by the products & services supplied, the negligence or deliberate misconduct of CardLogic, or any employees, agents or subcontractors acting on CardLogic’s behalf, provided, however, that in all cases, except for death or personal injury (where there shall be no limit on liability), CardLogic’s liability for losses suffered by customer will be assessed in accordance with the applicable terms of this clause.
CardLogic shall accept liability for reasonably foreseeable losses arising as a direct consequence of a breach by CardLogic of its statutory duty. However CardLogic shall not be liable in certain circumstances for example where the causes or potential causes of the loss:
were not reasonably foreseeable by both parties; &/or
were known by customer to the exclusion of CardLogic at the time that the agreement was entered into; &/or
arose from the use of the product &/or services for purposes other than those contemplated in original agreement
were reasonably foreseeable & preventable by customer such as those arising from, but not limited to:
data or information loss caused by failing to keep back up copies of important data on separate media; or
virus damage; or
user inflicted problems such as those caused by failure to read &/or follow user instructions provided in writing or orally by a CardLogic technician.
In claiming against CardLogic for any such losses customer is expected to have acted reasonably, for example, with regard to:
how the losses were accrued – including steps taken to mitigate or to avoid losses occurring; &
taking reasonable precautions to avoid loss (such as contacting CardLogic promptly upon becoming aware of an issue).
CardLogic will not be liable for:
use not consistent with “Point 12 Statutory Rights, Warranties, Repairs, Replacements & Provision of Services”
loss resulting from any defect or deficiency in products or services which CardLogic shall have remedied within a reasonable period &/or consistently with the terms of a service description
consequential losses such as loss of business profits, salary, revenue, data or anticipated savings.
Intellectual Property & Software
CardLogic indemnifies customer from all costs & liabilities arising from any claim that use of hardware or software infringes any third party supplier. CardLogic may recall & exchange or modify hardware or software or refund customer (minus depreciation in this event) or require customer to install replacement or altered software from a CD, DVD or an internet download.
Customer must notify CardLogic immediately of any infringing or unauthorised use of product or software in it.
CardLogic does not Indemnify customer for:
third party hardware or software not supplied by CardLogic;
unauthorised modification or use of the products or software;
any claim caused by the use of products or software in conjunction with anything not supplied by CardLogic. Customer must comply with the license conditions for any Software supplied.
customer indemnifies CardLogic for any claim which arises due to customer’s own actions of which CardLogic had no knowledge or could not reasonably be expected to have had knowledge.
CardLogic is allowed to litigate, negotiate & settle claims & customer must provide reasonable assistance if requested to assist CardLogic if litigation is directly related to products supplied to customer.
Export Control
Customer is advised that product, which may include technology & software, is subject to EU export control laws & laws of the country where it is delivered or used. Under these laws, Product may not be sold, leased or transferred to restricted end-users or countries or for restricted end-uses. Customer agrees to abide by these laws.
Data Protection
Personal data obtained by CardLogic from customer shall be held & processed in accordance with all applicable laws and consistently with CardLogic’s Terms and Privacy Policy. CardLogic may share such personal data with other CardLogic entities, agents, or subcontractors performing services for CardLogic. CardLogic will ensure adequate protection to safeguard personal data.
For a copy of CardLogic’s Terms and Privacy Policy contact:
CardLogic, Kilkenny Commercial Centre, Sion Road, Kilkenny, IRELAND.
Customer consents to the processing of customer’s personal data in accordance with the above.
Confidentiality
Each party must treat all information received from the other which appears to be confidential as it would treat its own confidential information generally, but at least, with no less than a reasonable degree of care.
Termination
Either party may terminate this agreement if the other:
commits a material or persistent breach of these Conditions; &
fails to remedy such breach within 30 days of written notice being given to it by the other part requiring a remedy.
CardLogic may terminate this Agreement with immediate written notice if customer:
fails, without good reason, to pay on time; or
breaches or CardLogic reasonably suspects customer has breached export control laws.
Either party may terminate if the other becomes insolvent or bankrupt or is unable to pay debts as they fall due. This provision shall not relieve CardLogic of an obligation to complete the delivery of any product that has been ordered and fully paid for by a customer prior to that customer becoming insolvent or bankrupt.
The following clauses of these conditions shall survive any termination or expiration of these conditions & shall continue to bind the parties & their permitted successors & assigns: clauses
“Price and Payment”
“Passing of Ownership & Risk”
“Acceptance of Products on Delivery, ‘Cooling Off’ & rights of return and cancellation”
“Statutory Rights, Warranties, Repairs, Replacements & Provision of Services”
“Statutory Rights, Warranties, Repairs, Replacements & Provision of Services”
“Liability”
“Intellectual Property & Software”
“Export Control”
“Data Protection”
“Confidentiality”
“Law & Jurisdiction”
Law & Jurisdiction
This agreement is to be interpreted in accordance with Irish Law and is subject to the exclusive jurisdiction of the Irish Courts.
If any part of these conditions is found to be unenforceable by a court, the rest are unaffected. All notices must be in writing & sent to a legal officer of each party, at the address provided on the invoice.
Assignment & Subcontracting
CardLogic may assign, subcontract or transfer its obligations or rights to a competent third party in whole or in part & provided that the assignment, subcontract or transfer occurs without negatively affecting:
the provision of the products &/or services &
rights or remedies of the customer under the agreement.
CardLogic requires customer to inform it in advance of any assignment, subcontract or transfer on the customer’s part.
CardLogic may assign, subcontract or transfer its obligations or rights to a competent third party in whole or in part. Business users may do so only with CardLogic’s written consent.
Miscellaneous
Customer can find all CardLogic policies, product and service offering details and notices at www.cardlogic.ie.
TUPE
Customer shall keep CardLogic fully indemnified against any claims, costs, demands, awards, compensation or other liability of any nature arising out of the termination of the employment rights (by way of redundancy or otherwise) or deemed transfer of any employment rights of any employees of the customer or otherwise resulting from the entering into or termination of any order, services or this agreement (in whole or in part) for whatsoever reason.